Engage . Empower . Excel

Real Time Operations Agent (RTO Agent)

Posted 8 months ago

Real Time Operations Agent

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Real Time Operations Agent. He/she’s main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.

Location: Nairobi

Key Responsibilities

  • Monitor, anticipate and manage the live operation to ensure a great user experience
  • Manage real-time fleet capacity
  • Lead the communication with the fleet for ongoing orders
  • Give structured and actionable daily feedback to the ops managers
  • Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
  • Ensure that quality assurance checks are completed and maintained.
  • Assist clients with product selection and pricing to improve transportation routes.
  • Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.


  • Diploma or Bachelor’s or equivalent training and/or least 6 months related experience preferred Strong listening and communication skills.
  • Previous call center experience is required or at least 1year experience in a similar role.
  • You are aligned with our company values and enact them both in your personal and professional life
  • Effective English written and communication skills
  • Computer proficiency in MS Office, G-docs and call center equipment/software programs
  • Organized and logical, willing to adapt quickly to changing policies and procedures.
  • Must be able to work as part of a team in a fast-paced and pressured environment,
  • communicating effectively with both colleagues and clients and following verbal and written instructions.
  • Must be able to efficiently solve problems
  • relating to dispatch of orders locally

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVswith a day – time Telephone number to the email address: jobs1@hcsafrica.com with Real Time Operations Agent on the Subject line- with your location.

Candidates MUST indicate their Current and Expected salaries.

Apply Online