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Dispatcher / Real Time Operator

Posted 3 weeks ago

DISPATCHER

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Dispatcher. He/she will be responsible for responding to the company’s emergency or non-emergency calls for help and information.

Location: Nairobi

Key Responsibilities

Receiving emergency and non-emergency calls and record significant information.

Addressing problems and requests by transmitting information or providing solutions.

Receiving and dispatching orders for products or deliveries.

Prioritize calls according to urgency and importanceUse phone or computer to send crews, vehicles or other field units to appropriate locations.

Monitor the route and status of field units to coordinate and prioritize their schedule.

Provide field units with information about orders, traffic, obstacles and requirementsEnter data in computer system and maintain logs and records of calls, activities and other information.

Requirements Proven experience as dispatcher or relevant positionTech-savvy with knowledge of relevant methods Fast typing with experience in data entry.

Knowledge of procedures and guideline for emergency situations.

Proficient in English (oral and written)Outstanding organizational and multitasking abilities.

Active listener with excellent communication skills.

Sound judgment and critical thinking.

High school / diploma

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Dispatcher on the Subject line. Candidates MUST indicate their Current and Expected salaries.

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